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Recently during a weekend trip the bow seat broke. The bow seat is set up to slide fore and aft. The resulting seat supports are "thin" and have always seemed "spongy". I emailed Langford to find out about a replacement or fix for this. I would prefer to have a fixed front seat, since the current configuration is not robust enough for anything but a cottage boat. Langford responded, indicating that the bow seat failure is rare and that the replacement piece of wood (30 inches long by 3/4 inch square) was $25. I realize this is not a lot, however the canoe was $2,000 and is only 5 years old. I would have expected this to be replaced at no charge. It should not have broke. I will fix the seat myself with something a little more robust.
The plus side: It has paddled well over the years. It is a very dynamic boat, highly manoverable, tracks well, seaworthy, and can carry a lot of gear. The bottom held its shape, no flopping up and down. When going over an unseen rock the hull flexed upwards, and returned to its original position, no cracking at all... a strong hull. Got plenty of compliments on the look of the canoe. People often said "that's a nice canoe."
I did have problems dealing with them, too. I actually had made an appointment to pick up a new set of outer gunnels. When I arrived in Dwight (had driven for 3 hours) the guy was nowhere to be found! luckily someone from the store was able to piece together why I was there and found a set of gunnels from me, but they weren't even Langford's own ash gunnels. They were cherry gunnels from Swift Canoe! Nonetheless, I was able to fit them on the canoe, but I would have preferred the thicker ash gunnels. Finally, you may have noticed that their carved yoke is 1/4 inch narrower at one end. I re-orderd a new one, years later (after breaking the original one - my fault)and it too was 1/4 narrower. They need to fix their jig.
So, in summary: a good canoe all in all, but poor workmanship in places, deceiving weights, lousy and disorganized customer service. Although their canoes are beautiful looking, I'd really hesitate to buy one because of poor after sales support, and hidden defects.
Love the canoe, dealing with their office, not so much.
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